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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customer Reviews

Based on 5 reviews Write a review

Customer Reviews

Based on 5 reviews
Sophia K.
Product was good... took way to long to receive it

We love the product. However, it took two months to receive it. There was virtually no communication. I almost cancelled it.

Elizabeth R.
NCT 127 Limitless hoodie

The hoodie is so soft fron the inside. It's very cute and I've washed it multiple times and none of the letters have cracked or fallen off. If you buy this though I would go 2 size bigger than your regular size. I'm a small and I ordered a medium because I wanted it to fit me big but it fits me just right.

Camilla M.

really good quality and true to size! super comfy

Kamille V.
Amazing hoodie!

This is truly one of my favorite hoodies. It's incredibly comfy and cozy. One of the metal pieces for the hoodie strings came off, and the stitching on one side of the front pocket came undone, however, I can 100% look past those things. I wear this hoodie all the time, and it has gone through the wash tons of times, yet it remains good as new! If youre considering buying this hoodie, I would say go for it! Stan NCT

William M.
Nice hoodie

I bought this for my daughter. She loved it but added that it was much smaller than she was expecting. She did point out to me that it was probably made based on Asian sizes and therefore I would advise you to take this into consideration when buying. If you want a standard M order an L etc. Other than that, all A OK.

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